TERMS AND CONDITIONS OF SUBSCRIPTION

1. DEFINITIONS

“Affiliate” means an entity or person that directly or indirectly, through one or more intermediaries, controls, is controlled by or in common control with a party to this Agreement. For purposes of this definition, control means direct or indirect ownership or control of 50% of the voting interest of the subject entity.

“Authorized User” means an individual authorized to use the Subscription Service for the benefit of Customer, and as otherwise defined in an Order Form, including Customer’s employees, representatives, consultants, contractors or agents.

“Customer” means the person or entity using the Subscription Service or receiving the Professional Services and identified in the applicable account record, billing statement, or Order Form as the customer.

“Customer Data” means the custom-built content of form questions (including the associated answers), documents, forms, user identification, all responses and data collected, and reporting of such responses, and data generated through Authorized Users of the Subscription Service.

“DPA” means the Data Processing Agreement at https://get.form.com/hubfs/legal/Data_Processing_Agreement.pdf. The Data Processing Agreement effective prior to November 4, 2024 can be found here.

“Order Form” means the FORM approved ordering document by which Customer agrees to subscribe to the Subscription Service and purchase Professional Services, containing applicable details, including the Subscription Term, the Services selected, the number of Authorized Users permitted, Customer contact information and fees. By entering into an Order Form hereunder, an Affiliate agrees to be bound by the terms of this Agreement as if it were an original party hereto.

“Personal Data” means any information relating to an identified or identifiable individual where such information is contained in Customer Data and is protected similarly as personal data or personally identifiable information under applicable Data Protection Laws, as defined in the DPA.

“Platform” means the proprietary software application system and related database used for data collection and analysis.

“Professional Services” means system configuration, integration or development assistance described in a Statement of Work.

“Professional Services Fees” means fees payable for Professional Services as set forth in a SOW, Order Form, or otherwise agreed to by the parties.

“Related Materials” means instructions, documents, and files provided by FORM through its on-line helpdesk, as updated from time to time.

“Sensitive Information” means credit or debit card numbers; financial account numbers or wire instructions, government issued identification numbers (such as Social Security numbers, passport numbers), biometric information, personal health information (or other information protected under any applicable health data protection laws), personal information of children protected under any child data protection laws, and any other information or combinations of information that falls within the definition of “special categories of data” under GDPR or any other applicable law relating to privacy and data protection.

“Services” means, collectively, Subscription Service and Professional Services.

“Statement of Work” or “SOW” means a statement of work describing Professional Services to be provided by FORM or its subcontractors, between FORM and Customer, from time to time.

“Subscription” means the purchase of a right to use the Subscription Service for the period set forth in an Order Form.

“Subscription Fee” means the fee payable for the Subscription Service.

“Subscription Service” means product and service offerings of FORM including access to the Platform, implementation services, and other ancillary services that Customer has subscribed to under an Order Form.

“Support Services” means technical support services to be provided to Customer for the Subscription Service, as set forth in an Order Form.

“Third Party Applications” means applications, integrations, implementation and services, provided by a party other than FORM that interoperate or integrate with the Subscription Service.

“FORM” means WorldAPP, Inc. or Designlogic Ltd., or any affiliate created from time to time, each as noted on an Order Form.

“FORM Content” means all information, data, text, messages, software, images that FORM incorporates into the Subscription Service or Professional Services.

2. Subscription Service

2.1 Provision of Services. Subject to the terms and conditions of the Agreement and in consideration for the payment of the Subscription Fee, FORM agrees to license and make available to the Authorized Users the Subscription Service as described in the applicable Order Form, for Customer’s internal business operations only. FORM may provide Customer with Professional Services according to rates and other terms agreed upon in a SOW. Customer may subscribe to additional features of the Subscription Service by entering into an additional or amended Order Form subject to this Agreement. FORM may provide access and use of the Subscription Service to Customer’s Affiliate’s Authorized Users or allow them to receive the Professional Services purchased under this Order; provided that, all such access, use and receipt by Customer’s Affiliate’s Users is subject to and in compliance with the Agreement, and Customer will at all times remain liable for Customer’s Affiliates’ compliance with the Agreement. Customer agrees that any purchases hereunder are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by FORM regarding future functionality or features.

2.2 Protection of Customer Data. FORM’s safeguards will include annual security standard audits for the Subscription Service and measures for preventing access, use, modification or disclosure of Customer Data by FORM personnel except to provide the Services and prevent or address service or technical problems, as compelled by applicable law, or as expressly permitted by Customer in writing. To the extent any Customer Data includes Personal Data, the terms of the DPA are hereby incorporated by reference and will apply. The DPA sets out how FORM will process Personal Data on Customer’s behalf in connection with the Subscription Service provided to Customer under this Agreement. FORM will maintain commercially appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data, as described in the Related Materials and in the DPA, including security measures in Schedule 2 of the DPA. To the extent FORM processes Personal Data from the European Economic Area, the United Kingdom and/or Switzerland or Personal Data that is subject to Data Protection Laws (as defined in the DPA), FORM’s participation in the DataPrivacyFramework shall apply, as further set forth in the DPA.

2.3. CCPA. FORM shall, where applicable, comply with CCPA and any amendment thereto, including but not limited to CPRA and provide the same level of privacy protection as required by these legal acts. FORM acknowledges and agrees that personal information is disclosed by the Customer only for the business purpose of data collection services provision hereunder, which include but are not limited to sending out forms/surveys, receiving responses and reporting of such responses, support services and provision of any other services indicated in the applicable Order Form (“Business purpose”). FORM will not sell or share Customer personal information as defined in the CCPA/CPRA. FORM shall not retain, use, or disclose the personal information for any purpose other than for the Business purpose, including retaining, using, or disclosing the personal information for a commercial purpose other than the Business purpose, or as otherwise permitted by the CCPA/CPRA. FORM also acknowledges and agrees that it shall not retain, use, or disclose the information outside of the direct business relationship between FORM and Customer. Notwithstanding the foregoing, FORM may use personal information: (1) for internal use by FORM to build or improve the quality of its services; (2) to prevent, detect, or investigate data security incidents, or protect against malicious, deceptive, fraudulent or illegal activity; (3) to retain and employ another vendor as a subcontractor/service provider; and (4) when required by law, including to comply with state, federal, and local laws; comply with a court mandated order, subpoena, or investigation; to respond to governmental and/or law enforcement requests; and to commence or defend legal claims.

FORM shall not combine the personal information that FORM receives from, or on behalf of, the Customer with personal information that it receives from, or on behalf of, another person or persons, or collects from its own interaction with the consumer, provided that FORM may combine personal information to perform any business purpose if and as permitted by the applicable law.

FORM agrees that the Customer may take reasonable and appropriate steps to monitor and help ensure that FORM uses the personal information transferred in a manner consistent with the Customer’s obligations under the CCPA/CPRA. FORM will notify the Customer if it makes a determination that it can no longer meet its obligations under the CCPA/CPRA. FORM hereby grants Customer the right, upon notice, to take reasonable and appropriate steps to stop and remediate unauthorized use of Customer personal information.

FORM will inform Customer of any consumer or data subject request received by FORM relating to Customer personal information pursuant to applicable data protection laws and shall provide reasonable assistance to Customer in responding to such requests.

If FORM engages any other person to assist it in processing personal information for a Business purpose on behalf of Customer, or if any other person engaged by FORM engages another person to assist in processing personal information for that Business purpose, FORM shall notify Customer of that engagement, and conclude a binding written agreement with another person requiring the same level of data privacy, protection and information security as required by the CCPA/CPRA or other applicable data protection laws.

2.4 Authorized Users. Each Authorized User will be assigned a unique login ID and password by FORM or Customer’s administrative user, as applicable. Each login ID and password will be exclusive to the named individual registered Authorized User. Authorized Users must keep the login IDs and passwords confidential and not provide them or allow access to the Services to other individuals. Customer will be responsible for all activation, use and deactivation of login IDs and passwords and Customer will adopt reasonable security arrangements to preserve them as confidential and standard processes for deactivating terminated users. To comply with the terms of this Agreement (such as safeguarding proprietary rights) or with applicable law, FORM may suspend login ID or password in its reasonable discretion. Customer is responsible for all activities conducted under Authorized User logins and for Authorized Users’ compliance with this Agreement.

2.5 Support Services and Service Levels. Subject to the terms and conditions of the Agreement, FORM will provide applicable Support Services to Authorized Users, as specified in an Order Form and during the Subscription Term. Details about FORM’s service level commitment are set forth in the Service Level Agreement at https://get.form.com/hubfs/legal/SLA.pdf.

2.6 Third-Party Applications. From time to time, Customer may use Third Party Applications for use in connection with the Services. Except as expressly set forth in an Order Form, FORM is not responsible for and does not warrant any such Third Party Applications or any content provided by such Third Party Applications.

3. Proprietary Rights

3.1 Customer Intellectual Property Rights. All rights, title and interest to the Customer Data, including intellectual property rights developed pursuant to a SOW relating to Customer Data, will be the exclusive property of Customer. Except as provided in this Agreement, rights to use Customer Data granted to FORM do not convey or otherwise transfer to FORM any rights or licenses (including implied licenses) in the Customer Data or any intellectual rights thereto. FORM will use Customer Data only to the extent necessary to provide the Services, otherwise meet its obligations and enforce its rights under this Agreement, and only as permitted by applicable law and this Agreement. Customer acknowledges that FORM uses data and information on use of the Services to provide, protect, maintain, support and improve the Services. Customer represents that it has all necessary rights to the Customer Data provided to FORM in connection with the Services.

3.2 FORM Intellectual Property Rights. All rights, title and interest to the Platform and Services (including but not limited to, intellectual rights in the Services and all modifications, extensions, customizations, or other derivative work of the Services or developed pursuant to Professional Services relating to FORM’s software and/or technology work product) are owned exclusively by FORM and its licensors. Except as provided in this Agreement, rights granted to Customer do not convey or otherwise transfer to Customer any rights or licenses (including implied licenses) in the Platform, the Services or any intellectual rights thereto, and any rights in the Platform, Services or FORM’s intellectual property not expressly granted in the Agreement are reserved by FORM. Customer may print and copy Related Materials for use with the Services. Customer agrees not to display or use FORM service marks, logos and product and service names in any manner without FORM’s express prior written permission. The trademarks, logos and service marks and content of Third Party Application providers are the property of such third parties, Customer is not permitted to use such third party marks without the prior written consent of any such third party.

3.3 License to Use Feedback. Customer grants FORM a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Services (without attribution) any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or any Authorized Users relating to the operation of the Services.

4. Restrictions

4.1 Customer shall not and shall not permit any Affiliate, Authorized User or other third party to: (a) copy, translate, create a derivative work of, unlock, download, reverse engineer, disassemble, or decompile the Platform or the Services, in whole or in part, or otherwise attempt to learn the source code, structure, database schemes, or algorithms, of the Services, or run third party software applications other than integrated applications or browsers upon; (b) access or use the Platform or Services to circumvent or exceed Platform or Services account limitations or requirements, or disrupt operation; (c) use the Platform or Services for the purpose of building a similar or competitive product or service; (d) obtain unauthorized access to the Platform or Services including without limitation permitting access to or use of the Platform or Services via another application, system or tool; (e) use Services, or upload Customer Data into the Platform, in a manner that is in violation of FORM’s or of any third party rights of privacy or intellectual property rights; (f) publish, post, upload or otherwise transmit Customer Data that contains any viruses, Trojan horses, worms, time bombs, corrupted files or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any systems, data, personal information or property of another; (g) use or permit the use of any tools in order to probe, scan or attempt to penetrate or benchmark the Services (provided, that limited penetration testing may be permitted upon prior written agreement between the parties); or (h) shall not act as application service provider or service bureau or otherwise establish, operate or maintain surveys in on behalf of a third party.

4.2 Customer further agrees not to: (a) provide access to the Platform or Services to any third party or person who is not an Authorized User of the Services, directly, or through any third party; (b) sell, license, barter, trade or otherwise allow access to the Platform or Services to any third party who is not an Authorized User without FORM’s prior written consent; or (c) attempt to derive any of FORM’s product naming conventions or methods for deriving any FORM product codes or FORM product names. Customer acknowledges that the Platform and the Services contain copyrighted and proprietary products and materials of third party licensors that are obtained under a license from such third party licensors, and agrees that such products and materials may be used only in conjunction with the Services.

4.3 No Sensitive Information. CUSTOMER ACKNOWLEDGES THAT THE SUBSCRIPTION SERVICE HAS NOT BEEN DESIGNED TO PROCESS OR MANAGE SENSITIVE INFORMATION (UNLESS EXPRESSLY AGREED BY THE PARTIES) AND ACCORDINGLY, AS APPLICABLE, CUSTOMER AGREES NOT TO USE THE SUBSCRIPTION SERVICE TO COLLECT, MANAGE OR PROCESS SENSITIVE INFORMATION. FORM.COM WILL NOT HAVE AND SPECIFICALLY DISCLAIMS ANY LIABILITY THAT MAY RESULT FROM CUSTOMER’S USE OF THE SUBSCRIPTION SERVICE TO COLLECT, PROCESS OR MANAGE SENSITIVE INFORMATION.

5. Fees and Taxes

5.1 Fees and Payment Terms. Except as otherwise provided in the Order Form or this Agreement, payment obligations are non-cancellable and fees paid are non-refundable, and quantities purchased cannot be decreased during the relevant Subscription Term (as defined in Section 6.1). Payments of Subscription Fees and Professional Services Fees shall be made in advance according to the frequency stated in the applicable Order Form and/or SOW). Unless stated otherwise in an Order Form or a SOW, all invoices are due within thirty (30) days after the date of invoice and will be paid via Automated Clearing House (ACH) payments or check, or as otherwise agreed by FORM.

5.2 Overdue Charges. Payments made after their due date will incur a daily simple interest from the original invoice due date at a rate equal to one percent (1%) per month or the maximum rate, to the extent permitted by applicable law, whichever is lower. If Customer does not pay FORM within thirty (30) days after the due date of any invoice, FORM may, reserving FORM’s remedies or rights hereunder, accelerate the unpaid fee obligations so that they become immediately due and payable, and/or suspend provision of the Services until such payments are made, or terminate the applicable Order Form(s), SOW(s) and/or this Agreement.

5.3 Taxes. All fees exclude. and Customer shall be responsible for, payment of sales, use, all gross receipts or gross margin type tax, or similar state or local taxes directly related to or assessed with respect to Customer’s use of the Subscription Service and performance of the Professional Services. Customer will have no liability for FORM’s employment or income taxes. If Customer is located in the European Union, all fees are exclusive of any VAT and Customer represents that Customer is registered for VAT purposes in its member state. At FORM’s request, Customer will provide FORM with the VAT registration number under which Customer is registered in its member state. If Customer subject to GST, all fees are exclusive of GST. Customer shall hold FORM harmless from and indemnify FORM against all claims and liability arising from any failure to pay such taxes or fees.

6. Term and Termination

6.1 Term. The term of this Agreement shall commence on the Effective Date (set forth on the initial Order Form) and shall continue until all Subscriptions hereunder have expired or have been terminated (the “Term”). The initial subscription period will be specified in the applicable Order Form (“Subscription Term”). Except as otherwise specified in the Order Form, the Subscription will automatically renew for the period of time of the initial Subscription Term, unless either party gives the other notice of non-renewal at least 90 days prior to the end of the relevant Subscription Term, or the parties enter into an amended or new Order Form.

6.2 Early Termination. Customer may elect to cancel a Subscription prior to the expiration of the applicable Subscription Term by providing ninety (90) days’ notice of cancellation; provided that FORM will not provide any refunds or prepaid fees or unused Subscription Fees. For the termination to be effective, Customer shall promptly pay all unpaid fees due through the end of the Subscription Term.

6.3 Termination for Breach. Either party may terminate this Agreement for cause upon thirty (30) days’ written notice to the other party of a material breach of this Agreement if such breach remains uncured after the expiration of such period. Such notice shall specify the reasons for the claimed breach in sufficient detail so as to provide the alleged breaching party a meaningful opportunity to cure such alleged breach. Notwithstanding the foregoing to the contrary, payment obligations must be cured within ten (10) days. Except as set forth in Section 6.3, this Agreement may not otherwise be terminated prior to the end of the Subscription Term.

6.4 Suspension. Any use of the Services in breach of this Agreement, Related Materials or Order Forms, by Customer or Authorized Users that in FORM judgment threatens the security, integrity or availability of FORM’s services, may result in the immediate suspension of the Services FORM will use commercially reasonable efforts under the circumstances to provide Customer with notice and an opportunity to remedy such violation or threat prior to such suspension.

6.5 Effect of Termination or Expiration. Upon expiration or termination of this Agreement for any reason, Customer’s Authorized Users will immediately discontinue use of the Services and FORM Content. If this Agreement is terminated by Customer pursuant to Section 6.2 or FORM terminates the Agreement pursuant to Section 6.3, Customer will promptly pay all unpaid fees due under the Agreement through the end of the Subscription Term. Sections 1, 2.2, 2.3, 3, 5-6, 8-12 shall survive the termination or expiration of this Agreement.

6.6 Return of Customer Data. In the event that this Agreement expires or is terminated, FORM, upon written request of Customer and within thirty (30) days of FORM’s receipt of such request, will provide Customer a choice of the following two options: (a) provide Customer with access to the Platform to download all Customer Data or (b) delete Customer Data from FORM’s current production database. FORM shall store Customer Data for up to one (1) year after the Agreement termination to provide Customer with an opportunity to access Customer Data within this period, if required. Customer Data stored at the backups will be deleted within one (1) year from the date of deletion of Customer Data from the production database. Customer Data stored after the Agreement expiration or termination is subject to compliance with the terms of the data protection and confidentiality obligations within this Agreement.

7. Representations, Warranties, Disclaimers and Exceptions

7.1 Representations. Each party represents that it has validly entered into this Agreement and has the legal power and authority to do so, and shall, at its own expense, comply with all laws, regulations and other legal requirements that apply to it and this Agreement, including copyright, privacy and communications decency laws.

7.2 WorldAPP Warranty. FORM warrants that, during the Subscription Term: (a) it will perform the Services using commercially reasonable care and skill in all material respects as described in the Related Materials and in accordance with federal, state or local laws, and regulations which may be required to provide the Services: (b) the Services will be free from material defects; and (c) the Services shall be free of viruses, trojan horses, worms, or devices which are designed to shut down the use of the Services without Customer’s authorization. FORM, at its sole expense, will use commercially reasonable efforts to correct any material non-conformance after FORM receives written notice from Customer that describes the non-conformance in detail. FORM’s warranty obligations are expressly subject to: (a) the Services being used in accordance with this Agreement, the applicable Order Form, the Related Materials and any other instructions provided by FORM; and (b) Customer providing written notice to FORM of any alleged breach of such warranty promptly after Customer becomes aware of such breach. Customer’s exclusive remedies for a breach of FORM’s warranties are described in this Section 7.

7.3 Customer Warranty. Customer warrants that it has full and sufficient rights to use and to disclose to FORM any and all Customer Data, and that such Customer Data shall be (a) free of viruses, trojan horses, worms, or devices which are designed to shut down the use of the Services and (b) shall not infringe or misappropriate any third party’s intellectual property rights.

7.4 Warranty Disclaimers. Subject to the obligations set forth in the Service Level Agreement FORM does not warrant that access to the Services will be provided without error or interruption, that FORM will correct all service errors, or that the Services will meet all of Customer’s requirements or expectations. Notwithstanding anything else in this Agreement, FORM shall have no liability under this Agreement or the Services, pursuant to the warranty in this Section 7 or otherwise, arising out of or relating to: (1) any use, re-transmission or reliance on inaccurate or incomplete Customer Data ; (2) the failure of Customer to provide the necessary information to FORM in a timely manner and specified delivery method and formats; (3) non-FORM errors or omissions in use of, or input of any information or data; or (4) any issues related to the performance, operation or security of the Services that arise from Customer Data. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. DATA OBTAINED FROM PUBLICLY AVAILABLE SOURCES OR THIRD PARTIES IS PROVIDED “AS IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER. FORM DISCLAIMS ALL LIABILITY WITH RESPECT TO THIRD PARTY PRODUCTS THAT CUSTOMER USES. EACH PARTY DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING PROVIDERS.

8. Indemnifications

8.1 By FORM. Subject to the conditions set forth below, FORM shall defend Customer and its Affiliates, officers, directors, employees and contractors against any third-party action attributable to a claim, demand or cause of action of any kind based on any allegation, demand or claim that any portion of the Services misappropriates or infringes a trade secret, copyright, or patent issued as of the Effective Date (but is not the result of any Customer Data or other materials or information provided by Customer), and FORM shall indemnify and pay all settlements entered into and damages awarded against Customer (including reasonable attorneys’ fees) to the extent based on such action. Notwithstanding the foregoing, FORM will have no obligation to Customer to the extent that the infringement claim arises from: (a) any unauthorized use or use of the Services not in accordance with this Agreement; (b) any use of Services in combination with any other products or services not authorized by FORM; or (c) any modification of the Services by or through Customer. This Section 8.1 states FORM’s sole liability to, and Customer’s exclusive remedy against FORM, for any type of claim described in this Section 8.1.

8.2 By Customer. Subject to the conditions set forth below, Customer shall defend FORM and its subsidiaries, Affiliates, officers, directors, employees and contractors against any third-party action attributable to a claim, demand or cause of action of any kind based on any allegation, demand or claim that Customer’s or an Authorized User’ use of the Services or Customer Data is in breach of this Agreement, violates applicable law, or misappropriates or infringes such third party’s intellectual property rights, and Customer shall indemnify and pay all settlements entered into and damages awarded against or incurred by FORM (including reasonable attorneys’ fees) to the extent based on such action.

8.3 Indemnification Procedures. In the event of a potential indemnity obligation under this Section 8, and as a condition to such obligations, the indemnified party shall: (i) promptly notify the indemnifying party in writing of such a claim, demand or cause of action; (ii) allow the indemnifying party to have sole control of its defense and settlement; and (iii) upon request of the indemnifying party, cooperate in all reasonable respects, at the indemnifying party’s cost and expense, with the indemnifying party in the investigation, trial, and defense of such claim, demand or cause of action and any appeal arising therefrom.